Page 20 - DECT Today - Issue 1 - April 2014

DECT CASE STUDY emergency calls, localization, mobilisation and can connect up to 512 DECT phones. So there evacuation. This means that telephony, is plenty of room for expansion”, says Alain wireless communication and alarms are an Reuter, Account Manager at Real Solutions. integral part of NEC’s voice and messaging solution. DECT more interesting than WLAN Results As the HIS switched to a DECT system from In an institution like HIS, patient safety is NEC, 32 DECT antennas and 12 I755 DECT paramount. “We work with people who are phones were installed. The I755 phone is often in an advanced stage of dementia. We designed specifically for use in demanding Currently about 30 employees have a DECT need not only to care for them but also need environments such as healthcare and is dust- phone, while the rest use a pager. “If in future to protect them from themselves. We must and splash-proof. It also has an alarm signal a pager breaks down, we will replace it with a therefore be swift in answering their calls, and an alarm button to offer even more DECT phone. With a pager, one can only offer help immediately when they are in safety. “Wireless LAN was also an option, but receive information. The wireless phone will distress and ensure that they do not leave the that would have been about twice as save our staff a lot of time. When a call is building unnoticed”, says Nico Ollinger, HIS expensive. DECT is the ideal solution for our placed, staff can immediately reassure the Acting Director. institution”, says Mr. Wagener, IT director of patient and answer questions. Previously the Spare parts were no longer available for the the institution. All alarm systems in the nurse had to first go to the patient’s room to HIS paging system, making it irreparable in hospital are connected with the do so. Now staff can if necessary already the event of a failure. An institution such as communication server, including the nurse bring along something to help the patient”, Steinfort cannot take such risks and therefore calls, the pagers, the location tracking, burglar says Ollinger. decided to renew the pagers and at the same and fire alarm. time integrate a number of applications. Trust As a result, the institution now has a new Reachable everywhere fully integrated telephone facility, enabling Mr. Wagener says: “Real Solutions has been staff to be reachable wherever they are and so All patients of the HIS now have a wireless supporting us for over twenty years. In case they can quickly provide help. Patients can be pendant with an alarm button to signal an of problems they always respond and support located easily too, and alarms and emergency emergency. They can issue an alert from us quickly. That is a sign of true customer calls are integrated with the phone system. inside or outside the building, whereas service. We therefore have chosen the same Everything is provided by one supplier, with previously they could only use the emergency partner to deliver us the hardware and obvious benefits. The Mobicall server buttons in their rooms. Patients of the software. If there are problems, we need only distributes all incoming calls in an intelligent rehabilitation department are also taught how make one phone call and we therefore have way to DECT phones or pagers. “We also to use the wireless pendant, which also comes no reason to switch supplier. provide log files, from which additional in handy when they return home. Now, when “From the beginning the HIS wanted a information can be retrieved if needed. a patient calls for help, nursing staff will see solution that would support them well into Mobicall has been installed on a virtualised immediately on their DECT phone or pager the future. I have ensured that this is the case Windows server, independent of the where the patient is located and so can with NEC’s technology. Because we now offer telephony hardware. The telephone facility provide help more quickly. them solutions that could be integrated with the system they had purchased previously, we could renew a lot at a very attractive price. And everything works perfectly. So I kept my word for twenty years”, says Alain Reuter. Profile L’Hôpital Intercommunal of Steinfort is an institution for geriatric care and functional rehabilitation in Luxembourg. It is also a day centre for psycho-geriatric care. The origin of the institution goes back to 1898 when the city of Steinfort opened a hospital. The present building dates back to 1950. In the 1970s, the hospital specialised in rehabilitation physiotherapy in close collaboration with the Centre Hospitalier de Luxembourg. Today, the institution has 30 beds for acute care admissions and 52 beds for longer stays. 20 DECT Today - The Success Story Continues · www.dect.org